Leading Chinese Consulting Firm ChinaStone Improves Client Experience with Interwoven
Best-In-Class Document Management Enables Company to Achieve Greater Firm-Wide Process Efficiencies and Collaboration for Higher Quality Client Service
SUNNYVALE, Calif. – 26 June 2006 – Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced that ChinaStone, a leading Chinese management consulting firm, is leveraging Interwoven to improve process efficiencies and collaboration across the firm, resulting in higher-quality service for its clients and an overall improved client experience. With Interwoven’s best-in-class WorkSite document management and collaboration offering, ChinaStone professionals across geographically-dispersed offices and business groups can more easily access, manage, share, and collaborate on their clients’ projects.
As a consulting company specializing in education, training, and management, ChinaStone’s ongoing success depends on the effective leverage of its intellectual capital and firm knowledge, including client-related content. However, as the firm’s professionals are spread across multiple offices and regions, the sharing of content and collaboration was previously a significant challenge. This challenge was compounded by the fact that there was no central location or common process for storing content, often resulting in unnecessary rework and redundancies across the firm.
To address these challenges, ChinaStone selected Interwoven because it offered the most comprehensive document management and collaboration capabilities to streamline efficiencies and promote content sharing across the entire firm, while also providing award-winning ease of use. With Interwoven in place, ChinaStone professionals — regardless of geographical location — can now easily manage documents in a central, Web-based repository, speeding access to client and project-related materials for higher-quality service and greater overall productivity.
“As a leading consulting firm, the greatest asset we have is the knowledge that resides across our firm — both on our network and in the heads of our professionals,” said the general manager of ChinaStone. “Interwoven provides us with a powerful solution to effectively capture this knowledge and make it available in such a way that promotes true collaboration across our project teams. The competitive advantage this has given us has been tremendous — not only have we improved the client experience, but productivity levels are even higher than before.”
Since implementing Interwoven only six months ago, ChinaStone has already brought thousands of documents into the Interwoven system, which are now easily accessed by professionals across the firm. Previous manual and time-consuming document-related processes have been automated, enabling the firm to free professionals to work on higher-value tasks.
“As the Chinese economy grows in global status, an increasing number of Chinese companies are adopting technology solutions to improve the customer experience through the streamlining of key business process efficiencies. ChinaStone is an example of a leading company driving this trend,” said Mike Chen, managing director, Interwoven Greater China. “Interwoven is committed to strengthening our relationship with this important market by delivering complete solutions tailored to the specific needs of Chinese companies that are looking to improve productivity and deliver a superior customer experience.”
About Interwoven WorkSite Document Management
The engagement-centric model of Interwoven WorkSite enables users to store, manage, and access complete project and client-related content files, including documents, scanned image files, e-mails, and e-mail attachments in a secure and centralized Web-based repository. Automated metadata assignment enables fast, accurate searches without requiring users to interrupt their work for manual document profiling. New team members can come up to speed quickly by accessing complete project history and work-in-progress in a single location. Document versioning reduces errors by ensuring that users reliably use the most up-to-date content. Customized workflows streamline business processes and improve efficiency by clearly defining responsibilities and managing the circulation of knowledge across teams and throughout the firm.
About Interwoven
Interwoven, Inc., provider of Enterprise Content Management solutions for business, enables organizations to unify people, content and processes to minimize business risk, accelerate time-to-value and sustain lower total cost of ownership. Interwoven delivers deep industry-specific solutions which reduce business process cycle time from initial collaboration through design, production, sales, marketing, legal review, IT and service. Interwoven leads the industry with a service-oriented architecture today and easy-to-use, best-in-class components and solutions. Today, over 3,600 customers, law firms, and professional services organizations worldwide are Interwoven customers including adidas, Airbus, Avaya, Cisco, DLA Piper, the Federal Reserve Bank, FedEx, HSBC, LexisNexis, Microsoft, MTV, Samsung, Shell International, Visa, Samsonite, White & Case, and Yamaha. Interwoven is headquartered in Sunnyvale, Calif., with offices around the world. For more information visit: www.interwoven.cn.
navbar.html
