Website Developed with Interwoven's Own Industry-Leading ECM Technology Wins Prestigious Award from Association of Support Professionals
SUNNYVALE, Calif - May 23, 2005 - Interwoven, Inc. (Nasdaq: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced that it has been named one of the top ten providers of online customer assistance for the second consecutive year, beating applicants from across the U.S., Canada, and the U.K. Chosen by an expert panel of judges assembled by the Association of Support Professionals (ASP) during its annual "Ten Best Web Support Sites" competition, Interwoven was praised for its exemplary excellence in online service and support. The ASP is a professional association of more than 1,000 support managers in PC and enterprise software companies.
The significance of the award is compounded by the fact that Interwoven's support site was developed using Interwoven's own ECM technology, and continues to be maintained and updated via Interwoven technology. Currently, more than 3,200 enterprises of all sizes, including BT, Ford, General Motors, and Motorola use Interwoven ECM solutions to help them deliver improved customer service, increase productivity, and enhance relationships with partners and suppliers.
One example of a customer benefiting from Interwoven's comprehensive online support site is the American Hospital Association. "Interwoven's support site has proved to be a very useful resource for us at the American Hospital Association to ramp up on new Interwoven technologies and quickly fix any problems we encounter," said John Kepler, senior systems analyst, IS&T, the American Hospital Association. "Any time we need to ask a question or seek advice, the Interwoven online support site provides us with fast, around-the-clock access to a wealth of easy-to-use resources and expertise. We congratulate Interwoven on winning this ASP award and couldn't agree more with their recognition."
To encourage better online customer service, the ASP annually honors companies that successfully overcome challenges inherent in Web-based support. Other Ten Best Support Site winners this year include BEA Systems, Cisco, Cognos, and Microsoft. Award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria covering the following areas:
Overall usability, design and navigation;
Knowledgebase and search implementation;
Interactive features; and
Personalization
"Customer support is a vital component of the ECM products and solutions we deliver," said Steve Martello, senior vice president of client services at Interwoven. "We're committed to helping our customers achieve the greatest possible results from using Interwoven ECM technology, including empowering them with self-service tools and best-in-class support. Receiving such recognition from the ASP reinforces that Interwoven's efforts in the area of customer service continue to pay off for our customers."
The ten winning sites will be profiled in a report that the ASP will publish this July, including screen shots of key features, site performance benchmarks and a detailed look at Web support metrics.
About ASP
The ASP is a professional association made up of more than 1,000 support managers in PC and enterprise software companies. More information about the ASP and its Ten Best Web Support Sites awards may be found on the ASP website at http://www.asponline.com.
Interwoven, Inc., provider of Enterprise Content Management solutions for business, enables organizations to unify people, content and processes to minimize business risk, accelerate time-to-value and sustain lower total cost of ownership. Interwoven delivers deep industry-specific solutions which reduce business process cycle time from initial collaboration through design, production, sales, marketing, legal review, IT and service. Interwoven leads the industry with a service-oriented architecture today and easy-to-use, best-in-class components and solutions. Today, approximately 3,200 enterprises, law firms and professional services organizations worldwide are Interwoven customers including British Telecom, Ford, Freshfields Bruckhaus Deringer, General Motors, Jones Day, Motorola and Yamaha. Interwoven is headquartered in Sunnyvale, Calif., with offices around the world. For more information visit www.interwoven.cn.
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