Hear from Jeanne Bliss, author of Chief Customer
Officer, on this complimentary 60 minute recorded Webcast and learn why even great corporations can drift to delivering
mediocrity to customers. With more than 25 years of management experience at
top companies, Bliss explains how profits suffer when businesses focus on their
organizational charts and not their customer relationships, and offers a proven
approach to breaking this cycle.
Original Webcast Date: November 16, 2006
Recorded Webcast
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