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Featuring Gartner speaker, Toby Bell

Increase Your Bottom Line with Self-Service Claims Management!

Whether processing claims for employee benefits such as Flexible Spending Accounts, managing warranty claims for product repair or replacement, or servicing home and auto insurance claims, companies are under increasing pressure to provide customers with faster and more accurate claims resolution. Unfortunately, many of these organizations attempt to satisfy customer claims with paper-based and manual-intensive processing operations that are inefficient, costly and error-prone. The result is often a claims organization with:

• A growing backlog of unprocessed claims
• Significant cost overruns
• Deteriorating SLA performance
• Frustrated customers

In this webinar, featured speaker Toby Bell, director at Gartner, will address common pain points associated with claims processing, and how new technology, including collaborative document management, business process workflow and imaging allows companies to significantly reduce processing time, increase the number of accounts per FTE, eliminate error-prone repetitive tasks, and increase customer satisfaction resulting in higher customer retention.

Following the presentation, Mark McWilliams, VP of Technology at Linmar, will show a product demonstration on how Interwoven, Kofax, and Linmar technologies integrate to address the major challenges faced by organizations engaged in the receipt, processing, tracking and adjudication of customer claims and appeals.

Toby Bell is a director in Gartner Research, responsible for a range of document and content management technologies for the High Performance Workplace group. Some key areas of coverage include vendors and trends in the enterprise content management (ECM) marketplace, business process management as it applies to enterprise content (Content/Process Fusion), and content strategy, valuation, mining and analytics.